Purchase info
Delivery charges for orders placed in an online shop?
Below are some of the most frequently asked questions and answers regarding delivery charges for orders placed online:
How are delivery charges set? Delivery charges are usually determined on the basis of a number of factors, including the weight of the order, the size of the order, the destination and the delivery method chosen. Sometimes delivery charges may be free, depending on promotions or the value of the order. The exact price will be calculated during the purchase process.
Do delivery charges depend on location? Yes, delivery charges may vary depending on your location. More distant or less accessible destinations may have higher delivery costs. Before confirming your order, you can get an overview of the exact delivery charges by entering your address or destination details.
Do delivery charges include duties or taxes abroad? Delivery charges do not usually include customs duties or other taxes abroad. Customs duties or import charges may apply to international orders and are usually payable to the customs authorities of the host country in accordance with the applicable rules.
Can delivery charges be refunded or changed? Delivery charges are usually non-refundable as they cover the costs of logistics and courier services. In some cases, delivery charges may be modified or eliminated if a special promotion or discount applies.
Does the size of the order affect the delivery charges? Order size, weight and capacity may affect delivery charges. Larger, heavier or bulkier products may be more expensive to transport as they may require special measures or more packaging.
For more information on delivery charges for a specific online shop, we recommend you visit the "Delivery terms" or "Customer service" page of that online shop. There you will find more details and guidance on delivery charges and possible special arrangements.
If you have any further questions or need clarification about a specific order, please contact the online shop's customer service.
How long will delivery take?
Below are some of the most frequently asked questions and answers regarding delivery and its timing:
How long does it take for delivery? Delivery time depends on a number of factors, including the destination of the order, the delivery method chosen and the delivery service. Usually, information on delivery times will be provided during the checkout process or sent to you after you place your order.
Does the delivery time depend on the location? Yes, delivery times may vary depending on your location. Delivery may take less time for closer destinations than for more distant or less accessible destinations.
Can I track the delivery of my order? Many delivery services offer a tracking option, which allows you to follow your order from dispatch to delivery. If a tracking number has been added to your order, you can use it to check the status of your order and track its progress via the website or mobile app.
Is there an expedited delivery option? Some online shops may offer expedited delivery for an additional fee. This could include faster delivery times or priority treatment. If you would like faster delivery of your order, please check the online shop's delivery options page or contact Customer Service for more information.
Can natural disasters or emergency events affect delivery times? Yes, natural disasters, extraordinary events or other unforeseen circumstances may affect delivery times. In such cases, there may be delays or temporary changes to the delivery schedule. In cases where there are known affected areas or temporary restrictions, online shops will usually try to inform customers.
If you have any further questions or need more specific information about the delivery time for a particular order, we recommend that you contact the online shop's customer service. They will be able to provide you with more details and a timetable related to your specific order.
What happens after placing an order?
Once the order is placed, we need to follow a number of steps to ensure your goods arrive quickly and safely. Here's a quick overview of what happens after you place an order:
Order Confirmation:Immediately after placing your order, you will receive a confirmation email to the email address you entered. This email will contain information about your order, including the goods selected, payment amount and delivery address. Check this information and make sure all the details are correct.
Order processing: once your order is received, our team will start processing it. This includes checking the availability of goods in stock, preparing them for packaging and assembling all the necessary components. We'll try to complete this step as quickly as possible so that your order is ready for delivery.
Packing and preparation for delivery: after the order has been placed, we pack the goods carefully to ensure their safety during transport. We use high quality packaging materials and methods to minimise the possibility of damage during transport. In addition, we will prepare the necessary documentation for the delivery and processing of your order.
Delivery: once your order is packed, we will send it to a courier or delivery service. Delivery times may vary depending on your location and the shipping method you choose. We will provide you with delivery information, including a tracking number if available, so you can track the status of your order.
Order receipt: once your order has been delivered, you must accept it. Check that the goods are not damaged or do not conflict with your order. In case of problems, please contact our customer service and we will try to solve them as soon as possible.
We strive to make the process as easy and convenient as possible for you once you place your order. If you have any questions or need more information, please contact our customer service team and we will be happy to help.
Where can I view my sales receipt?
To view the sales receipt, please follow these steps:
Sign in to your account: Visit our website and log in to your account using the login details you used to place your order. If you don't have an account, check your email address in the order confirmation letter and look for a link to access the receipt.
Go to the 'Order History' or 'My Account' section: after logging in, look for the section on the website called 'Order History' or 'My Account'. The exact location may vary depending on the layout of the website, but is usually found in the top navigation menu or in the account settings.
Find a specific order: In the "Order history" or "My account" section, you can see a list of your recent orders. Find the order for which you want to view the receipt and click on it to open the order details.
View and download the receipt: On the order details page, there should be an option to view or download the receipt. This may be indicated as "View receipt", "Print receipt" or a similar phrase. Click on this option and the receipt will open in a new window or download to your device, depending on your browser settings.
Check your email: In addition to accessing the receipt through your account, we will also send a copy of the receipt to the email address associated with your order. Check your inbox or spam/junk mail mail list to find the receipt email we sent you. Just open this letter and download the receipt attachment.
If you are having difficulty finding your sales receipt or accessing your account, or if you have not received your receipt by email, please contact our customer services team. We will be happy to assist you and provide you with a copy of the sales receipt or any other order-related information you may need.
How to add a gift receipt to an order?
If you would like to add a gift receipt to your order, please follow these steps:
Placing your order: start placing your order as usual by selecting the products you want and adding them to your shopping cart. Continue processing your order by entering the necessary details, such as delivery address and payment method.
Check the details of your order: before confirming and paying for your order, check the details of your order carefully to make sure everything is correct. Make sure that the products, quantities, prices and other relevant details you select are correct.
Find or select the option "Add a gift voucher": once you are on the order details page, look for the option "Add a gift voucher" or similar. This can be in the form of a button, checkbox or drop-down menu that allows you to add a gift receipt to your order.
Fill in the details of the gift receipt: click "Add Gift Receipt" and fill in the details of the gift receipt in the window or form that appears. These may include the name of the recipient, a message or request and other relevant information. Depending on the design of the website, you may be asked to enter these details directly on the form or upload them as a separate file.
Proceed with the order: once you have filled in the details of the gift receipt, proceed with the order and complete the payment process according to the payment method selected. Please ensure that your order and the enclosed gift receipt details are correct before final confirmation.
Please note that not all online shops may offer the option to include a gift voucher. If you do not find this option during the checkout process, we recommend contacting the online shop's customer service for more information about this option.
If you have any further questions or need help adding a gift voucher to your order, please contact the online shop's customer service. They are ready to assist you and provide further information or guidance according to your specific needs.
How long do I have to return my order?
To view the sales receipt, follow the steps below.
Log in to your account: go to our website and log in to your account using the credentials provided at the time of payment. If you don't have an account, check your email for a confirmation message as it may contain a link to access your receipt.
Go to "Order history" or "My account". Once you have logged in to your account, go to the 'Order history' or 'My account' section of the website. The exact location may vary depending on the layout of the website, but it is usually located in the top navigation menu or in your account settings.
Finding the right order: in the "Order history" or "My account" section, you should see a list of your recent orders. Find the order for which you want to view the sales receipt and click on it to access the order details.
View and download receipt: on the order details page, you should find an option to view or download the sales receipt. It may be labelled "Receipt view", "Print receipt" or similar. Click on this option and the receipt will open in a new window or be downloaded to your device, depending on your browser settings.
Check your email: in addition to accessing your sales receipt through your account, we will also send a copy of your receipt to the email address you provided in your order. Check your inbox or spam folder to see if you have an email from us with a sales receipt. Just open the email and download the cheque attachment.
If you are having problems finding your sales receipt or accessing your account, or if you have not received your sales cheque by email, please contact our customer support team. We will be happy to assist you and provide you with a copy of the sales cheque or other information related to your order.
Payment information
How will the beneficiary be reimbursed?
Reimbursement to the recipient may vary depending on the payment method, the vendor or service provider, and the specific reimbursement policies. Here's a general guide to how a beneficiary may be reimbursed:
Claiming a refund: If you want a refund, contact the seller or service provider from whom you made the purchase. Explain your problem or the reason why you want a refund. In many cases, there will be a refund request form or process that you will need to complete.
Refund processing: once you have submitted a refund request, the seller or service provider will process your request. This usually involves checking the details of the purchase and payment and can take some time, depending on the refund policy.
Refund processing time: the time taken to process a refund may vary depending on a number of factors, including the seller's or service provider's refund policy, the payment method and the bank's processing time. In some cases, it can take from a few days to several weeks for a refund to be processed.
Receiving a refund: you will receive a refund notification after your refund has been processed. The money can be returned to your payment method, such as a bank account, credit card or payment service provider. You may need to check your statement or payment method to make sure the money has been returned.
It is important to note that repayment policies may vary depending on the vendor or service provider and certain conditions or fees may apply. Before making a purchase or requesting a refund, always check the refund policy of the specific company and, if necessary, consult their customer service for more information on how to reimburse the beneficiary.
Can I get reimbursed via the original payment method?
The method of refund may depend on the seller or service provider and their refund policy. Many sellers and service providers will try to return money via the original method of payment if this is technically and logistically possible. However, there are some factors that can influence the way a refund is paid. Here are some important aspects:
Payment method availability: a refund via the original payment method assumes that this payment method is still available to you. For example, if you used a temporary or provisional payment method that is no longer valid, the seller or service provider may offer an alternative method of refund, such as a bank transfer.
Technical limitations: sometimes technical limitations may prevent you from repaying the money via the original payment method. For example, if your original method of payment was a virtual credit card or e-wallet, the seller or service provider may ask you to provide an alternative method of payment in order to refund your money.
Changes to the refund policy: a seller or service provider may change its refund policy from time to time. Therefore, it is important to check their website or contact their customer service to get precise information on the refund method.
Exceptions and conditions: in some cases, exceptions and conditions may apply which affect the method of repayment. For example, a vendor or service provider may offer a refund in the form of a gift card or trade credit that you can use for future purchases.
Ultimately, the type of refund depends on the vendor or service provider and their policies. We recommend you check the refund policy of the specific company or contact their customer service for more information and clarification on the refund method.
Can the country of destination be different from the country of purchase?
Yes, the country of destination may differ from the country of purchase depending on the situation and circumstances. Here are a few examples where the country receiving the shipment may differ from the country of purchase:
International shipping: if you make a purchase from an online shop or seller located internationally, your shipment may be sent directly to the country of destination you have specified. In this case, the country of destination may be different from the country of purchase.
Gift or sending to a third party: If you want to send an order to someone other than yourself, the country of receipt of the shipment would be the country of residence of that person, not your own country of purchase.
Additional delivery options: some online shops may offer different delivery options that allow you to send your order to a different country or region. In this case, the country receiving the shipment may be different from the country of purchase if you have selected the appropriate delivery method.
It is important to note that international orders may be subject to customs procedures, import charges and taxes according to the rules in force in the country of destination. In such cases, the buyer may be liable for customs duties or other related costs.
Before placing an order, it is advisable to check the delivery conditions of the online shop or the seller and to take into account the country of destination and the costs or procedures involved. If you need more information or have any questions about the country of reception of your shipment, we recommend contacting the online shop or the seller's customer service.
How can I return the goods?
The process for returning goods may vary depending on the seller or online shop you have purchased from. However, there are some general steps you can follow if you want to return goods. Here is a general guide to returning goods:
Check the return policy: check the seller's or online shop's return policy before returning goods. This policy may include information on refund periods, refund conditions, refunds or exchanges. Make sure you understand the seller's requirements and procedures.
Contact the seller: Contact the seller or the online shop's customer service before starting the return process. Explain your situation and inform them of your wish to return the goods. Ask for more information on the return procedure and, if necessary, receive instructions on how to return.
Pack the goods properly: Before returning the goods, make sure that they are properly packed and protected to avoid damage during the return process. Use the original packaging or appropriate packaging materials, and keep all accessories or documentation supplied.
Return the goods: Follow the instructions provided by the seller or online shop to return the goods. This may involve affixing a return label or delivery note and returning the goods to the seller or to the relevant return centre. Make sure you keep the tracking number of the consignment and follow the return route.
Refund or exchange processing: once the goods have been received and checked, the seller or online shop will process the refund or exchange in accordance with their return policy. This can take some time, depending on the vendor's processes and workload. Be patient and monitor the status of your refund or exchange.
It is important to note that returned goods must normally be in their original condition and unused, unless otherwise stated in the return policy. In some cases, the cost of returning the goods, such as shipping, may be borne by the buyer.
If you need more information or have any questions about returning the goods, we recommend contacting the seller or the online shop's customer service. They will be able to provide you with more detailed instructions and answer your specific questions about the return process.
Can I get the same product I see in the picture?
Our aim is to provide our customers with the most accurate and reliable product information possible, including product descriptions and images. However, some aspects can affect whether you get exactly the same product as you see in the picture. Here are some important aspects to consider:
Accuracy of the image: we aim to provide images of the products that are as accurate and of the highest quality as possible. However, the image quality, the display of colours or the appearance of the product on the screen may differ from the actual product. This may be due to differences in monitor settings or the lighting conditions in which the picture was taken.
Variations and innovations: sometimes products may have different variations, such as size, colour or design. The pictures may only show one variation, but the sales text or selection boxes will specify which variation you can choose. Also, the product may have been updated or improved, which may result in slight differences between the image and the actual product.
Product fiche and specifications: It is also important to read the product fiche and specifications for more detailed information about the product. The description may contain additional details that are not necessarily visible in the picture. This will give a more accurate picture of the product's features, functions and possible differences.
If you have any questions or concerns about the appearance, colour, variations or other aspects of the product, we recommend that you contact the seller or the online shop's customer service. They can provide you with more information and, if necessary, clarification to ensure that you get the right product for your expectations.
Do you replenish goods that are marked as "out of stock?"
We strive to maintain stock levels to ensure that our customers have the widest possible choice of products. If a product is marked as "out of stock", it means that we currently do not have that particular product available. However, we will do our utmost to replenish our stocks and make this product available again.
Exact upgrading schedules and options may vary depending on the product, supplier or other circumstances. We encourage you to monitor our website regularly, as we will update this information on the product page or announce it via our newsletter when a product becomes available again.
If you are interested in a particular product that is currently "out of stock", you may want to consider adding it to your wish list or being notified when it becomes available again. This allows you to be the first to know when a product is back in stock.
If you have any further questions or would like more information on product availability, we recommend contacting our customer service. We are ready to assist you and provide you with further information on product stock and availability.
Orders and returns
Delivery charges for orders placed in an online shop?
Below are some of the most frequently asked questions and answers regarding delivery charges for orders placed online:
How are delivery charges set? Delivery charges are usually set on the basis of a number of factors, including the weight of the order, the size of the order, the destination and the delivery method chosen. Sometimes delivery charges may be free, depending on promotions or the value of the order. The exact price will be calculated during the purchase process.
Do delivery charges depend on location? Yes, delivery charges may vary depending on your location. More distant or less accessible destinations may have higher delivery costs. Before confirming your order, you can get an overview of the exact delivery charges by entering your address or destination details.
Do delivery charges include customs duties or payments abroad? Delivery charges do not usually include customs duties or taxes abroad. Customs duties or import charges may apply to international orders and are usually payable to the customs authorities of the host country in accordance with the applicable rules.
Can delivery charges vary for different delivery methods? Yes, different modes of delivery may lead to different delivery charges. For example, expedited delivery may be more expensive than the standard delivery method. During the purchase process, you will be informed about the available delivery options and the associated costs.
Can delivery charges be refunded or changed? Delivery charges are usually non-refundable as they cover the cost of logistics and courier services. In some cases, delivery charges may be modified or eliminated if a special promotion or discount applies.
For more information on delivery charges for a specific online shop, we recommend you visit the "Delivery terms" or "Customer service" page of that online shop. There you will find more details and guidance on delivery charges and possible special arrangements.
If you have any further questions or need more specific information on delivery charges for a particular order, we recommend that you contact the online shop's customer service. They will be able to give you more details and answer your questions related to your specific order.
How long will delivery take?
Delivery time depends on a number of factors, including your location, the delivery method you choose and stock availability. We usually try to deliver as quickly as possible, but exact times may vary. Here are some general instructions and information on delivery times: Processing your order: once your order has been placed, it will take some time to process and prepare it for dispatch. This process can take from several hours to several working days, depending on the complexity of the order and our current workload. Delivery method: The delivery time also depends on the shipping method you choose. We usually offer several options, such as express delivery, standard delivery or tracked delivery. Delivery times can vary from a few days to a few weeks, depending on the option you choose. Place of delivery: delivery time is also affected by the distance and location of the delivery. Delivery within a single city usually takes less time than international delivery or delivery to more remote areas. Product availability: if the goods you have ordered are available in stock, this can significantly speed up the delivery process. However, if the goods need to be ordered or delivered, this may take extra time. We recommend that you check the delivery time information on the product sheet or when placing your order. In addition, once your order has been delivered, we will, where possible, provide you with a tracking number so that you can track the status of the delivery. If you have any questions or would like more information about delivery times for a specific order, please contact our customer service team. We are happy to help you and provide up-to-date delivery information.
What exactly happens after ordering?
Once the order is placed, a number of processes are initiated to ensure that the order is fulfilled and the delivery goes smoothly. Here's a general overview of what exactly happens after you subscribe:
Confirming your order:Immediately after placing your order, you will usually receive an order confirmation, either by email or displayed on the order confirmation page on the website. This confirmation will contain details of the order, including the order number, the products ordered, the price and the delivery address.
Order processing: once the order has been confirmed, the seller or online shop will start processing the order. This includes reviewing the order, checking that the products are in stock and, if necessary, checking payment. If the order meets all the requirements, it moves to the next stage.
Collecting and packing the products: the next step is to collect the ordered products from the warehouse or the shop, and to assemble and pack them carefully. Usually, products are checked to ensure that they are of the quality and meet the order.
Delivery: the parcel or order is handed over to a courier or logistics company, which is responsible for its safe and timely delivery. Couriers contact the recipient or use a tracking number to follow the parcel's route.
Tracking your shipment: once you have received a tracking number, you can use it to track your order throughout the supply chain. You can keep track of when a shipment has left the warehouse, when it arrives at the sorting centre, when a delivery is scheduled and when it has finally arrived at its destination.
Receipt and satisfaction: finally, your order will arrive at the delivery address you specify. Your job is to receive the parcel or order and check its contents and condition as ordered. Once you are happy with your subscription, you can use or enjoy it according to your needs and wishes.
If you have any questions or problems with your order, you can always contact the seller or the online shop's customer service. They are ready to assist you and provide further information on order status, delivery time or other issues.
How long will delivery take and how much will it cost?
The time and cost of delivery may vary depending on a number of factors, including the destination of the order, the delivery method chosen and the options offered by the seller. Below is an overview of some of the most common questions about delivery times and costs:
How long will delivery take? Delivery time depends on a number of factors, including the destination of the order, the means of transport (for example, postal service or courier), and any customs or import procedures. Different countries and regions may have different delivery times, ranging from days to weeks. You can usually find more information on delivery times when placing your order or in the online shop.
How much does delivery cost? The cost of delivery depends on a number of factors, including the weight of the order, the size of the order, the destination and the delivery method chosen. Some online shops may offer free delivery, depending on the value of the order or special promotions. You can find more information on delivery charges at the time of placing your order, in your shopping cart, or on the "Delivery" or "Delivery terms" page of the online shop.
Is there an expedited delivery option? Some online shops may offer expedited delivery for an additional fee. This could include faster delivery times or priority treatment. The availability and cost of expedited delivery depends on the seller and may vary.
Can natural disasters or emergency events affect delivery? Yes, natural disasters, extraordinary events or other unforeseen circumstances may affect delivery times. In such cases, delays or changes to the delivery schedule may occur. Sellers will usually try to inform customers about these affected areas or temporary restrictions.
If you would like more information on delivery times and costs, we recommend that you contact the customer service department of the online shop in question. They will be able to provide you with more detailed information according to your specific needs and order.
Which browser is best to use the site with?
Our website is optimised and accessible for a variety of different web browsers. However, there are some browsers that can offer a better user experience and smoother operation. Here are some suggestions:
Google Chrome: Google Chrome is one of the most popular and widely used web browsers. It's fast, secure and offers a seamless interface and a wealth of extensions and features.
Mozilla Firefox: Mozilla Firefox is another popular choice preferred by many users. It offers fast browsing, strong privacy and adaptability through extensions.
Safari: If you're using an Apple device, such as a Mac, iPhone or iPad, Safari may be your default web browser. Safari is fast, reliable and integrated with the Apple ecosystem.
Microsoft Edge: Microsoft Edge is Microsoft's latest web browser, available for Windows devices. It offers fast browsing, good security and the possibility to integrate with Microsoft services.
Whichever browser you prefer, we recommend you use the latest version. It is important to keep your browser and associated security patches regularly updated to ensure a safe and optimal user experience on our website.
It can also be a good idea to test and try different browsers to find the one that works best for you and provides the smoothest experience on our website.
How to subscribe to the newsletter?
Our newsletter is a great way to keep up to date with the latest news, offers, events and other important information. Subscribing to a newsletter is usually a quick and easy process. Here is a general guide on how to subscribe to our newsletter:
Find a newsletter subscription option: visit our website and look for a newsletter subscription option. It can be found in the main menu, in the footer, on the website or on a separate newsletter page. Look around and find the link or button that will take you to the newsletter subscription page.
Enter your e-mail address: on the newsletter subscription page, you will be asked to enter the e-mail address to which you would like to receive newsletters. Please make sure that you enter a correct and valid e-mail address to ensure successful ordering and delivery.
Confirm the order: In some cases, you may be asked to confirm your newsletter subscription. This can be done, for example, through the confirmation letter you receive to the email address you entered. To confirm, simply click on the link or button in the email you receive to complete the order process.
Stay informed: After subscribing to the newsletter, you will start receiving our newsletters regularly by email. Be attentive to your inbox or designate our email address in your secure contact list to ensure you receive our newsletters.
In addition to subscribing to newsletters via email, our website may also offer the option to subscribe to newsletters via social media platforms or mobile applications. If you would like more information about subscribing to our newsletter, or if you have any questions about subscribing, please contact our customer service. We're ready to help you and make sure you stay up to date with the latest information.